Refund Policy

Return and Refund Policy

Thank you for shopping at Selasa di Bali. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Return Eligibility:
- You may request a return within 30 days from the date of purchase.
- The item must be unused, in its original condition, and in the original packaging.
- Personalized or customized items may not be eligible for return, unless there is a manufacturing defect or error on our part.

2. Free Return Shipping:
- We want to make the return process hassle-free for you. Therefore, we offer free return shipping within all country/region. Please contact our customer support team to initiate the return and receive a prepaid return label.

3. Restocking Fee:
- For returned items, a restocking fee of 30% will be deducted from the refund amount. This fee covers the costs associated with restocking, inspecting, and processing the returned item.

4. Refund Process:
- Once we receive the returned item and verify its condition, we will initiate the refund to your original payment method.
- Please allow 14 days of business days for the refund to be processed. The timeframe may vary depending on your payment provider.

5. Exchanges:
- Unfortunately, we do not currently offer direct exchanges. If you need a different size, color, or product, we kindly ask you to place a new order and follow the return process for the original item.

6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you with a replacement or refund, as appropriate.

Please note:
- We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.
- Shipping fees (if applicable) are non-refundable.
- It is recommended to use a trackable shipping method when returning items to ensure safe delivery.

If you have any questions or require further assistance, our dedicated customer support team is here to help. Please reach out to us at +628112251088 (WhatsApp/telegram) or email us at Thank you for choosing Selasa di Bali, and we appreciate your understanding and cooperation regarding our return and refund policy.